Frequently asked questions
What does the price include?
A single price will
include a one-way journey for the route booked. A return price
includes both the arrival and departure journeys for the route booked. Our shared shuttle
services are based on a per person price, for private vehicles such as taxis or
minibuses these are priced per vehicle. The price does not
include gratuities , they are at the passenger's discretion.
NB! Child seats (where
available), excess luggage, sports equipment etc may incur additional
cost. Please contact us for detailed information.
Do infants count?
Do infants count?
Infants (0-2 yrs) and children (3-11 yrs) count in all vehicles as they take up a seat. Laws, local and/or national regarding the use of child seats for either infants or children vary from country to country. In many destinations we are able to request infant and/or booster seats, however there may be a fee for this service. We recommend parents to take their own child seats to ensure adequate safety and comfort. For more detailed information please enquire at time of booking. We will help you by representing different options and arranging your transfer as comfortable as possible.
How do I find my transport?
Clear instructions are printed on the booking voucher, which is generated electronically at the time of booking; please ensure you travel with the booking voucher in order to meet the supplier representative or driver. We will not be able to avoid failed transfers due to not having your booking voucher with you. If for any reason you are unable to locate the supplier representative or driver, please call the supplier telephone number listed on your booking voucher.
What happens when I make a reservation?
Once you complete your booking, the details are sent electronically to the supplier who will make the appropriate arrangements according to the information input on the booking.
1. You will get an email which will confirm your request of reservation.
2. You will receive the reservation confirmation and reservation voucher that includes all necessary information about your transfer within 24 hours (48 hours on weekends).
3. In the case of refusal – cancellation of reservation + immediate return of payment.
NB! The supplier cannot be held responsible for errors in service due to incorrect information provided at the time of booking. You are kindly asked to double check the details of your booking on the voucher prior to travel and inform us as soon as possible if there are any errors.
What about departure?
The system will calculate the journey plus 2.5 hours to allow for any check in procedure. The supplier reserves the right to alter pick up times according to local needs. If it is necessary, the transporter has rights to change your departure time, e.g. in case of bad weather conditions that can affect arrival to the airport or station.
Please ensure you travel with the booking voucher!As it contains the relevant information to enable you to call to reconfirm your booking and helps to avoid missed transfer.
Length of journey
Length of journey comply with your booking information and is stated on our website and vouchers.
However, these times may vary according to time of day, road works, local road closures or diversions, volumes of traffic, local festivities etc. We kindly recommend to add some extra minutes to your pick-ups and drop-offs to avoid any failures.
How much luggage can I take?
The allowance per person for all vehicle types is one standard size suitcase and one small piece of hand luggage. Please try to stick to these and airport standarts. If you are travelling with excess luggage such as large suitcases, golf clubs, wheelchairs, skis, pushchairs etc it is imperative that we are made aware of this at time of booking as extra charges may apply. Failure to do so may result in extra transport being required to accommodate excess baggage and additional charges may be applicable locally.
Will my driver bring me to the exact place??
The supplier will endeavour to operate a door to door service, however unfortunately on some occasions this may not be possible due to local restrictions such as pedestrian areas, road closures etc. Where these restrictions apply; drivers will drop and collect you from the nearest accessible point.
How long must I wait for my Shuttle transport?
The supplier will try to keep waiting times to a minimum.
The maximum waiting time for shuttle (shared) transport is one hour from the time you exit the baggage reclaim hall and locate the supplier representative. You are kindly asked to arm yourself with patience in case of unexpected delay. Thank you!
What happens if my journey details change prior to departure?
Should your journey details change prior to departure simply contact us on +37127888851, or email us at firstname.lastname@example.org your new details and we will update your booking accordingly.
However, you will be responsible for any increase in price if the new journey involves further distance/time, different vehicle type, resort or number of passengers etc.
What happens if I cancel my booking?
You may cancel your booking at any time in writing to email@example.com and cancellation charges may apply. Supplier cancellation policy can be found in the ‘Terms and Conditions’ section of our website.
What happens if my outbound flight is delayed?
The supplier monitors flight arrival times and will arrange your transport to collect you at the new arrival time.
What happens if my outbound flight is cancelled whilst at the airport?
If your outbound flight is cancelled, please call the supplier on the telephone number shown on the booking voucher. You will need to advise of your new details, to enable the supplier to reschedule your transport. In some destinations night charges maybe applicable, should your new arrival time fall within the period when night charges apply, then you will be liable for payment of these. Failure to advise of cancelled and rescheduled flights may result in transport being provided as per the original details on your booking. In this instance our supplier cannot be held responsible and no refund will be given.
What if I’m travelling with a wheelchair?
If you are travelling with a wheelchair either collapsible or non collapsible it is essential that you advise us prior to booking to email firstname.lastname@example.org to ensure that we can provide an appropriate vehicle.
All suppliers hold full public liability insurance. We do however recommend that you hold a valid insurance policy for the duration of your trip.
What kind of vehicles do you offer?
Types of vehicles differ from country to country. Though, most of suppliers offer common standart types of vehicles such as:
1. ECO class – small sized cars for 2;3;4 pers.+ luggage
2. Comfort class car –medium sized cars for 2;3;4 pers.+ luggage
Comfort class bus - medium sized busses for 7;8 pers.+ spare place for luggage
Comfort class large bus – large sized busses for big volumes and extra space for luggage.
3. Lux class cars/busses – high level , up-to-date outfit, which ensures extra comfort and is customized to satisfy your needs.
Policy on inappropriate/drunken behaviour/abusive language?
The suppliers reserve the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs and/or behaviour/language is found to be abusive and could cause a threat or offence to the driver and any other passengers, or damage to the vehicle.
Please take into account that no refund will be given for services not carried out because of the above-mentioned reasons. For any damage that is caused to vehicles the individual responsible will be held liable for any charges incurred from the supplier. Please try to stay into the standart norms and rules in order to avoid any problems.
Supplier representatives are available for assistance. Individual contact details for the destination booked are found on the booking voucher.The transporter representative will be waiting for you at the agreed time and place holding a tablet with your name.
What is your smoking policy?
Suppliers operate a non smoking policy in all vehicle types.
What is your complaint policy?
Our 'Terms and Conditions' are available on the website outline. Any complaint must be registered in writing and be received by transfers-in-europe.com within 15 days of transfer service day. Complaints received after this time period unfortunately will not be valid.
Complaints arising from failure to follow our Terms and Conditions, such as not travelling with your booking voucher, non-reconfirmation of transfer and incorrect information will not be considered.
In the event of being unable to find the supplier representative or driver, we ask you to call the supplier telephone number found on your booking confirmation. Failure to do this may result in any eventual claim being invalid.
Please try to fit to our ‘Terms and Conditions’ as it would spare you any failures and following raise of complaints. Thank you!