Terms and conditions CLOSE


Terms and Conditions


 1. General Terms


1.1. The following terms and conditions apply to passengers booking with


1.2. By accessing, browsing and using or any of the website’s applications through whatever platform  and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.


1.3. These pages, the content and infrastructure of these pages, and the online transfer reservation service provided on these pages and through the website are owned, operated and provided by 


1.4. By ordering any transfer services from you are entering into contract with the Transfer Service Provider and not with


2. Booking


2.1. Where two or more people are included on the same booking, or a booking is being made on behalf of a third party, the person purchasing the booking (the Client) shall be deemed to be acting as an agent for all members of the party travelling (the Passenger/s), and accepts the Terms and Conditions on behalf of each member of the party.


2.3. www.transfers-in-europe.comwill endeavour to honour requests made in the Special Requests box, but is not obliged to do so.


2.4. It is the responsibility of the Client to provide a full and valid drop-off/ pick-up address within the destination/ departure town selected for the transfer route at the time booking. If the address provided is incomplete or does not correspond with the selected transfer route, Passengers will be dropped off or collected at the central Tourist Office of the selected destination/ departure town.


2.5. It is the responsibility of the Client to provide a full and valid mobile phone number for the Passenger(s), including the International Dialling Code. It is the responsibility of the Passenger to check for messages left on this contact number during the final 24 hours prior to their return journey. Pick-up times can vary due to weather or high levels of traffic, etc. If it is not possible to supply a mobile contact number, it is the responsibility of the Client to provide a valid contact number. Any notification of changes to pick-up times will be notified by SMS text or by calling the contact number provided. If neither mobile contact number nor resort contact can be supplied, it is the responsibility of the Passenger(s) to contact their Transfer Service Provider on the number provided on their Transport Voucher to confirm their pick-up time. Failure to check for messages or to contact your Transfer Service Provider if no contact has been supplied may cause you to miss your resort pick-up, in which case no refund is available. If you have supplied full and valid contact number and have received no message, your pick-up will be as confirmed on your Transport Voucher.


2.6. Any changes to booking details must be made through your  account at www.transfers-in-europe.comat least 3 days prior to the date of outbound travel. All changes are subject to availability and may be subject to an administration charge. will endeavour to honour requests for modifications, but is not obliged to do so. 


3. Prices and Payments


3.1. Payment is required at the time of booking. At this time during 48 hours will issue a Booking Receipt. If www.transfers-in-europe.comis able to provide the service a confirmation email (Transport Voucher) will then be sent to the Client. If www.transfers-in-europe.comis unable to provide the service a cancellation email will be sent to the Client. All payments made for a booking will be refunded in the same currency used for payment, if it is cancelled by  A Booking Receipt is not a valid confirmation of a booking.


3.2. The confirmation email (Transport Voucher) is the ticket. This must be presented to the Transfer Service Provider or his representative for both the outward and return trip.


4. Transfer


4.1. Passengers are limited to one item of luggage, such as a suitcase or similar item, per person. Customers travelling to ski resorts may also travel with one ski or snowboard bag per person. Any excess baggage must be declared at the time of booking. www.transfers-in-europe.comreserve the right to charge a supplement for excess baggage, or to refuse to transport excess items.


4.2. The make, model and type of vehicle used for transfers may vary from those pictured on the www.transfers-in-europe.comwebsite.


4.3. All www.transfers-in-europe.comvehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, a customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Passengers are advised to check their own travel insurance.


4.4. Passengers are not permitted to carry alcoholic beverages onto vehicles for the purposes of consuming them therein.


4.5. www.transfers-in-europe.comreserves the right (and delegates to Transfer Service Provider’s  drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/ or whose behaviour is consider to pose a threat to the driver, the vehicle and/ or other passengers or road users.


4.6. Smoking is not permitted in vehicles.


4.7. If a transfer has been booked and the Passenger(s) is subject to delay the driver will wait for up to 90 minutes free of charge, after which the Passenger(s) will be deemed to have missed their transfer. In this circumstance no refund is available. Additional waiting time may be arranged by contacting your driver  in advance on the number provided on your Transport Voucher, at a cost of € 20 per hour or part thereof, subject to availability. In the case delays it is the responsibility of the Passenger(s) to contact the driver on the number provided on the Transport Voucher; this should be done as soon as the Passenger becomes aware of the delay.


5. Cancellations


 Cancellations must be made by email through your account at www.transfers-in-europe.comand will be confirmed by email. If no confirmation of cancellation has been received it is the responsibility of the Client to contact www.transfers-in-europe.comon + 37129277647. Cancellations must be made more than 4 days in advance of the outbound date of travel. In the event of a cancellation by the Client or Passenger,, at its absolute discretion may refund the cost of the transfer.


The refund of the cost is subject to the following conditions:


-        cancellations made less than 3 days in advance of the outbound date of travel – 10% refund of the cost


-        cancellations made 3-9 days in advance of the outbound date of travel – 30% refund of the cost


-        cancellations made 10-29 days in advance of the outbound date of travel – 50% refund of the cost


-        cancellations made 30 and more days in advance of the outbound date of travel – 80% refund of the cost. maintains the right to cancel bookings at any time if it feels it will be unable to supply the service requested in a correct manner. 


6.  Liability of Transfer Service Provider


6.1. Transfer Service Provider will endeavour to carry the Passenger(s) with the maximum of comfort to their destination at the time shown on their Transport Voucher. Transfer Service Provider will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control (this list is not exhaustive):


§ Accidents causing delays to the vehicle.


§ Restricted vehicular access.


§ Exceptional or severe weather conditions


§ Compliance with requests of the police or government officials


§ Vandalism and/ or terrorism


§ Unforeseen traffic delays


§ Industrial action by third parties


§ Other circumstances beyond our control


6.2. On the day of transport if Transfer Service Provider fail for any reason within its control to deliver its passengers to the destination confirmed on their Transport Voucher, Transfer Service Provider will provide suitable transport, such as another coach, train, private car, taxi etc, to take them there and will reimburse costs incurred by the passenger in taking alternative means of transport to get to their confirmed destination.




Save disclosures required by law in any relevant jurisdiction and the disclosure of your name and e-mail address for completing your booking with the relevant transfer service provider, www.transfers-in-europe.comwill not disclose your personal information to third parties without your consent.


8. Miscellaneous


8.1.        Nothing can affect the consumers’ statutory rights.


8.2.        ______ Law will govern these conditions in all respects.